Refund Policy

Last Updated: October 16, 2025

At Tenzaro, we strive to provide exceptional service and clear policies. This refund policy outlines our approach to cancellations, refunds, and modifications for various services.

1. Standard Reservations (No Deposit Required)

Cancellation Terms

For regular dining reservations that do not require a deposit:

  • Parties of 1-6 guests: Please cancel at least 24 hours in advance
  • Parties of 7+ guests: Please cancel at least 48 hours in advance

You can cancel by phone at +1 416-758-1292 or by email at [email protected].

Late Cancellations & No-Shows

If you cancel within the required notice period or fail to show up for your reservation:

  • First occurrence: No penalty, but we ask that you contact us as a courtesy
  • Repeated occurrences: We may require a credit card hold for future reservations
  • Large parties (7+ guests): A cancellation fee of $50 per person may apply

2. Private Chef Table Experience (CAD $95 per person)

Booking & Payment

The Private Chef Table Experience requires full payment at the time of booking for parties of 6-10 guests.

Cancellation & Refund Schedule

  • More than 14 days before: Full refund minus 5% processing fee
  • 7-14 days before: 50% refund
  • 3-6 days before: 25% refund (as credit toward future visit)
  • Less than 3 days (72 hours): No refund

Modifications

You may modify your Chef Table booking (date, time, or guest count) up to 7 days in advance at no charge, subject to availability. Modifications within 7 days are subject to the cancellation schedule above.

Special Circumstances

In cases of medical emergency, severe weather, or other extraordinary circumstances, we will work with you to reschedule or provide a partial refund. Documentation may be required.

3. Cooking Workshops (CAD $125 per person)

Refund Schedule

  • More than 21 days before: Full refund minus 10% processing fee
  • 14-21 days before: 75% refund
  • 7-13 days before: 50% credit toward future workshop
  • Less than 7 days: No refund or credit

Transfers

Workshop bookings may be transferred to another person at no charge up to 48 hours before the scheduled date. Please notify us of the transfer with the new participant's name and contact information.

4. Private Events & Corporate Bookings

Deposits

Private events typically require a 50% deposit at booking, with the balance due 7 days before the event.

Cancellation Terms

  • More than 30 days before: Full deposit refund minus 10% administrative fee
  • 14-30 days before: 50% deposit refund
  • 7-13 days before: Deposit forfeited; balance payment not required
  • Less than 7 days: Full payment required (deposit + balance)

Guest Count Reductions

Final guest count must be confirmed 5 business days before your event. Reductions after this deadline will still be charged at the confirmed count. We can accommodate increases up to 48 hours before the event, subject to availability.

5. Gift Cards

Gift cards are non-refundable but never expire (valid for 2 years from purchase date, after which they can be renewed at no charge). Gift cards cannot be redeemed for cash except where required by law.

6. Menu Items & À La Carte Orders

Once food or beverage has been served, we cannot offer refunds. However, if you're unsatisfied with any aspect of your meal, please inform your server immediately. We'll do our best to make it right through replacement items or other appropriate accommodation.

7. Weather & Emergencies

In the event of extreme weather, natural disasters, or public health emergencies that prevent safe travel:

  • If we close the restaurant, all reservations will be rescheduled or fully refunded
  • If you cannot safely travel, we'll work with you to reschedule without penalty
  • Government-issued travel advisories or restrictions will be honoured

8. Restaurant-Initiated Cancellations

If we must cancel your reservation or event due to circumstances beyond our control (equipment failure, staff illness, emergency closure), you will receive:

  • Full refund of any payments made
  • Priority rebooking for the next available date
  • A gesture of goodwill (such as a complimentary appetizer or beverage on your rescheduled visit)

9. Refund Processing

Timeline

Approved refunds will be processed within 5-10 business days. Refunds are issued to the original payment method used at booking.

Processing Fees

Where applicable, processing fees cover credit card transaction costs and administrative handling. These fees are clearly stated in the relevant cancellation schedule above.

10. Disputes & Exceptions

We understand that every situation is unique. If you believe your circumstances warrant an exception to this policy, please contact us directly at [email protected] with details. We'll review your request on a case-by-case basis.

All refund decisions are made at the discretion of Tenzaro management and are final.

11. How to Request a Refund

To request a refund, please contact us with the following information:

  • Your name and booking confirmation number
  • Date and time of your reservation or event
  • Reason for cancellation
  • Original payment method

Contact methods:

We will respond to refund requests within 48 hours during business days.

12. Changes to This Policy

This refund policy may be updated from time to time. Changes will be posted on this page with a new "Last Updated" date. Bookings are subject to the refund policy in effect at the time of booking.

13. Questions

If you have questions about our refund policy or need clarification on a specific situation, please don't hesitate to reach out. We're here to help.

Thank you for understanding our policies. We look forward to serving you at Tenzaro.