Privacy Policy

Last Updated: October 16, 2025

At Tenzaro, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Information You Provide Directly

When you make a reservation, contact us, or sign up for our newsletter, we collect:

  • Name and contact information (email, phone number)
  • Reservation details (date, time, party size, special requests)
  • Dietary restrictions and allergies
  • Payment information (for deposits or paid experiences)
  • Any other information you choose to provide in messages or forms

Information Collected Automatically

When you visit our website, we may collect:

  • Device and browser information
  • IP address and general location data
  • Pages visited and time spent on our site
  • Referring website or source

This information is collected through cookies and similar technologies. See our Cookie Policy for more details.

2. How We Use Your Information

We use your personal information to:

  • Process and confirm reservations
  • Communicate with you about your visit or inquiries
  • Accommodate dietary requirements and preferences
  • Process payments for services
  • Send newsletters and promotional updates (only with your consent)
  • Improve our services and website experience
  • Comply with legal obligations

3. Legal Basis for Processing

We process your personal information based on:

  • Contract Performance: To fulfill reservations and provide services you've requested
  • Consent: For marketing communications and non-essential cookies
  • Legitimate Interests: To operate our business, improve services, and maintain security
  • Legal Obligation: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Payment processors, email service providers, and reservation systems that help us operate
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, sale, or transfer of our business

All third-party service providers are required to protect your data and use it only for specified purposes.

5. Third-Party Services

Our website uses certain third-party services:

  • Google Maps: For displaying our location. Google's privacy policy applies to map data.
  • Google Fonts: For typography. Google may collect usage data.
  • Content Delivery Networks (CDNs): For fast delivery of website resources

These services may collect information according to their own privacy policies. We do not control their data practices.

6. Cookies and Tracking

We use cookies to enhance your browsing experience and remember your preferences. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Necessary for website functionality
  • Preference Cookies: To remember your settings and choices
  • Analytics Cookies: To understand how visitors use our site (only with consent)

You can control cookie preferences through our cookie banner and your browser settings. For more information, see our Cookie Policy.

7. Data Retention

We retain your personal information only as long as necessary:

  • Reservation Data: For 2 years after your visit for operational and legal purposes
  • Marketing Data: Until you unsubscribe or request deletion
  • Financial Records: As required by tax and accounting laws (typically 7 years)
  • Website Analytics: Aggregated data retained indefinitely; individual data for 26 months

8. Your Rights

Under Canadian privacy law (PIPEDA) and applicable provincial legislation, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request corrections to inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Objection: Object to certain processing of your information
  • Withdraw Consent: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure server infrastructure and encryption
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. International Data Transfers

Your information is primarily stored and processed in Canada. Some of our service providers may be located outside Canada. When we transfer data internationally, we ensure appropriate safeguards are in place.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. For significant changes, we may provide additional notice.

13. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Please include "Privacy Request" in the subject line for faster processing.

14. Complaints

If you believe we have not complied with this privacy policy or applicable privacy laws, you may file a complaint with:

  • Office of the Privacy Commissioner of Canada: www.priv.gc.ca
  • Office of the Information and Privacy Commissioner of Alberta: www.oipc.ab.ca

Thank you for trusting Tenzaro with your information.